Shipping & Returns
All pottery is considered Final Sale. This includes: Exclusive Items, Christmas Items, Sale Items, All Seasonal Items, and Customized or Personalized items.
Pottery Flaws or Blemishes
We carefully inspect every piece before it ships. If an item has any flaws, it will be clearly photographed and noted in the item description. Please be sure to carefully read before purchasing as all items are final sale.
Damaged items must be reported within two days of the arrival of your order. Please email us at firstname.lastname@example.org and forward photos of any damage for claim purposes. This process can take time but I assure you we will help get this resolved as quickly as possible. Please note: We carefully inspect every piece before it ships. If an item has any flaws, it will be clearly photographed and noted in the item description. Please be sure to carefully read before purchasing as all items are final sale.
Q: When will my order ship?
A: All of our items are in stock unless custom ordered. Orders ship within 5 business days. Please be patient during large events [i.e. Etta B Exclusive Pottery event]. Your order will be shipped as quickly as possible during these busy times but I appreciate your understanding as I am a one woman show and carefully pack each order for shipping. Once the order has been fulfilled, a tracking number will be sent to your email address that was used at the time of purchase.
Q: What carrier will my order will be shipped with?
A: We currently ship with UPS. Our mission is to provide you with fast shipping at a low rate. At this time, we are only able to ship to residential or business addresses. We are unable to process shipments to P.O. Boxes.
Q: My order has been delivered but I have not received it.
A: As soon as your order departs from Etta, we will email a tracking number with the estimated arrival date. Please watch your tracking number for updates to know when to expect your delivery. If you will be away, please notify a family member or friend to gather your delivery once it arrives. If your order has been delivered but you did not receive it, please check with your driver, local UPS Headquarters, as well as neighbors or family members for any information. Once your box has been marked as delivered, it is out of our control. Please work with UPS as soon as possible to retrieve any geographical details of the delivery to be sure it was left at the correct address. We are not responsible for stolen packages or lost deliveries and apologize for the inconvenience.
If you have any additional questions, please reach out to me and I will be glad to help you.