Shipping & Returns

♡ Cleaning
For the best care, I recommend hand-washing your pottery. While it is dishwasher safe, the rapid water movement can sometimes cause pieces to shift and bump into each other, leading to hairline cracks or breakage. Additionally, harsh detergents may be tough on the glazes over time.

♡ Storing
To keep your pottery in its best condition, store it with care. Avoid stacking too many pieces directly on top of each other, as this can cause unnecessary pressure and potential chipping. If stacking is necessary, place a soft liner, such as a felt pad or cloth, between pieces to help protect them.

♡ Fridge Friendly
Your pottery is refrigerator-safe, making it perfect for storing leftovers or chilled dishes. However, it is not freezer-safe—extreme cold can cause thermal shock, leading to cracks or breakage.

♡ Baking In Your Etta B
Your pottery is oven-safe, but to ensure longevity, always allow it to warm gradually. Never place cold pottery directly into a hot oven. Instead, place the cold dish in the cold oven and let it warm up with the oven to prevent thermal shock.

♡ Scratches or Utensil Marks
While each piece is very durable, pottery surfaces can develop utensil marks over time. To minimize this, use wooden or silicone serving utensils instead of metal when serving or cutting. If light scratches or utensil marks appear from dining, they can often be gently buffed out using our recommended product of Bar Keeper's Friend that you can find at your local store or online. Pour a small amount onto the piece and lightly buff it in according to directions.

♡ Handmade pottery is not stovetop or open flame safe—direct heat can cause cracking.

I take great care in inspecting each piece before it is carefully packaged and shipped, ensuring it meets the highest standards of quality. Because each item is handmade and hand-painted, slight variations in shape or design may occur, and I consider this subtle uniqueness part of the charm, not a flaw. If something doesn’t feel right or if you believe I may have missed something, please don’t hesitate to reach out. I’m here to make sure you’re completely satisfied. Simply share a picture, and I’ll do my best to assist you in every way I can.

Please note that pottery purchased during our sale events, signing events, custom-made items, seasonal items, and personalized items are considered Final Sale. If you need help with something, please let me know.

In the unfortunate event that your order arrives less than perfect, I’m here to help make things right. If your item has been damaged during transit to you, please reach out to me within 3 days of receiving your order. Please email me at brooklyn@ettabco.com with the following information to help with the claim process:

• Clear pictures of the outside of the box, along with any visible damage
• Inside the package, showing the packaging materials
• The pottery itself inside the box
• Close-ups of any damage to the pottery

Please include your name and your order number in your email and if you would prefer a refund or a replacement of the same item. If we do not have that item or color in stock, I may offer other available colors, otherwise a refund will be provided following the claim process below.

You will need to keep the original box, with all the packaging materials, and the damaged item together for UPS to pickup. They will arrange a call tag to collect everything from you — please keep in mind, this can take anywhere from 1 business day to several weeks, especially depending on the season. If these items are not available for UPS when they arrive to pick up, the claim will be dissolved and I’ll be unable to issue a refund, unless I have instructed you otherwise.

Allow 7-20 business days for the complete claims inspection. As soon as I receive the item from UPS, I will issue your refund (minus any original shipping charges) to your original payment method.

Please note: After a maximum of 7 days of order delivery, your items will not be eligible for processing for returns, exchange, or refunds. I appreciate your understanding and am always here to assist you within that time frame.

Returns are only applicable on items purchased directly from Etta B & Co.
If you ordered through a different retailer, kindly contact them for help.

Please keep in mind sale items or personalized items may not be returned. If you have a concern with your order, please contact me within 3 days of receiving it.

If you would like for me to email you a return label to print off for USPS, please let me know. Please note that the cost of the return label, along with the original shipping charges, will be deducted from your refund.

Otherwise, you may use the carrier of your choice (FedEx, USPS, or UPS). Once your return has been approved, I will send you the appropriate return address to mail your item back to us. I recommend getting a tracking number with your returning box. Returns costs will not be reimbursed.

Please carefully ship returning items in the original packaging used - please pack it as safely as possible. Once your return is received and arrives in good condition, please allow 3-5 business days for processing. If your return arrives and is clearly not packed well and broken during shipment, it will not be refunded.

Did you order the wrong item by mistake or unhappy with the handmade shape, painting, etc? I will be glad to help you.

This only applies to orders purchased & shipped from Etta B & Co. If you ordered through a different retailer, kindly contact them for help.

If you want to make an exchange, please contact me to ensure I can provide an exchange with the item you're wanting as items sell out or become unavailable (seasonal).

Once your exchange has been approved, you may return the item with your chosen carrier (please obtain a tracking number) at your own expense that will not be refunded or reimbursed. Once your return is received and has safely arrived back, I will issue the new shipping label to ship your exchanged item to you - the new shipping label fee will be emailed to you prior and must be paid before your exchange will be shipped.

If the new shipping label for your exchange is not paid for within 7 business days, your returned item will be refunded in the form of an Etta B & Co. gift card for store credit only and the exchange will be cancelled.

All of our items, except Dinnerware, are currently in stock and ready to ship unless stated on the item or is custom ordered.

All Dinnerware items are handmade to order and will ship in 6-8 weeks once you submit your order through our website.

All other orders ship within 1-7 business days. Please be patient during Christmas or special online events. Your order will be shipped as quickly as possible during these busy times.

Once your order has been shipped, a tracking number will be sent to your email address that was used at the time of purchase. Please allow time for the tracking number to update with UPS, up to 24 hours.

Have questions or need further assistance? Please reach out to me at brooklyn@ettabco.com with your Order Number.

Yes. Simply fill out your desired PO Box address during checkout.

For the fastest shipping option, please use a residential or business address at checkout for UPS to deliver to.

As soon as your order departs from Etta, we will email a tracking number with the estimated arrival date. Please watch your tracking number for updates to know when to expect your delivery. If you will be away, please notify a family member or friend to gather your delivery once it arrives. If your order has been delivered but you did not receive it, please check with your driver or local carrier as well as neighbors or family members for any information. Sometimes boxes are delivered in different places depending on the driver so please check around your home to see if it was left in a different area. Once your box has been marked as delivered, it is out of our control and I sincerely apologize. Occasionally orders will be checked as 'delivered' but arrive the following day. Please work with the carrier used for your delivery - USPS or UPS - as soon as possible to retrieve any geographical details of the delivery to be sure it was left at the correct address. We are not responsible for stolen packages or lost deliveries and apologize for the inconvenience. 

If your item was purchased through another retailer, kindly reach out to them for assistance.