Return Policy

Return Policy

Non-Returnable items:

 All pottery is considered Final Sale. If you are completely dissatisfied, please contact me.

Pottery Flaws or Blemishes 

 We carefully inspect every piece before it ships. If an item has any flaws, it will be clearly photographed and noted in the item description. Please be sure to carefully read before purchasing as all items are final sale.  

Damaged Items

In the unfortunate and rare event that your order arrived in less than perfect condition, damaged items must be reported within two days of the arrival of your order. Please email us at brooklyn@ettabco.com and included photos of any damage for claim purposes (exterior box, interior box, and the pottery). The claim process can take time but I assure you we will help get this resolved as quickly as possible. You will need to keep the original box, all packaging materials, and the damaged item for UPS to collect from you, they will bring a call tag with them for your box - this may take a few weeks for them to pickup depending on the time of year. Failure to keep these items will result in a non-refund. Once the item has been picked up by UPS, please allow up to 12 business days for the item to return to us. As soon as we are in possession of the damaged item, we will issue the refund (minus shipping charges) to your original form of payment. 

Shipping Q&A 

Q: When will my order ship?
A: All of our items are in stock unless custom ordered. Orders ship within 7-10 business days. Please be patient during the Holiday times. Your order will be shipped as quickly as possible during these busy times but I appreciate your understanding as I am the sole owner and carefully pack each order for shipping. Once the order has been fulfilled, a tracking number will be sent to your email address that was used at the time of purchase. Please allow time for the tracking number to update with UPS, up to 24 hours.

Q: What carrier will my order will be shipped with?
A: We ship with UPS. Our mission is to provide you with fast shipping at a low rate. At this time, we are only able to ship to residential or business addresses. We are unable to process shipments to USPS P.O. Boxes. If your order is placed with a P.O. Box address, we will contact you for an updated address. Your order will be delayed in the shipping process until we have a new shipping address for UPS. Thank you for your understanding.

Q: My order has been delivered but I have not received it. 
A: As soon as your order departs from Etta, we will email a tracking number with the estimated arrival date. Please watch your tracking number for updates to know when to expect your delivery. If you will be away, please notify a family member or friend to gather your delivery once it arrives. If your order has been delivered but you did not receive it, please check with your driver, or local UPS Headquarters, as well as neighbors or family members for any information. Once your box has been marked as delivered, it is out of our control. Occasionally orders will be checked as 'delivered' and arrive the following day. Please work with UPS as soon as possible to retrieve any geographical details of the delivery to be sure it was left at the correct address. We are not responsible for stolen packages or lost deliveries and apologize for the inconvenience. 

 
If you have any additional questions, please reach out to me and I will be glad to help you.
Email: brooklyn@ettabco.com or Call/Text (662) 539-1321.