Hope

Strength for today and bright Hope for tomorrow!

Dimensions: 9.5" x 5"

SHIPPING:

Do you offer rush shipping on orders?
Yes, we can accommodate a rush on an order on a case by case basis. Please email us to inquire at brooklyn@ettabco.com. After our initial conversation, we will set up a custom listing for you. If your order has already been submitted, we will provide an additional emailed invoice to be paid for the upgraded shipping balance.

Can I pickup my order instead of paying for shipping?
Absolutely! Use code “OXFORDPICKUP” or "DESOTOPICKUP" at checkout to waive the shipping charge. This will tell us you would like to pick up from our Oxford Hospital Gift Shop or DeSoto Hospital Gift Shop. Pickup orders may take up to 1 week before they are ready for you as your order will need to be transferred to the store from my studio. Please feel free to contact me before submitting and I can give you the best estimated time your order can be picked up at either store at that time. If you are in a rush to receive your order, it is likely best to place the order to be shipped.

When do orders ship?
Every product on our website is in stock unless it is a custom, special, or preordered item. Orders are shipped in the sequence in which they are received. Please allow up to 7 business days for your order to ship as I am the sole owner and carefully prepare every order for safe delivery. If you have any questions, please reach out to me so I can assist.

My order has been marked 'delivered' but I have not received it yet.

As soon as your order departs from Etta, I will email a tracking number to you with the estimated arrival date. Please watch your tracking number for updates to know when to expect your delivery. If you will be away, please notify a family member or friend to gather your delivery once it arrives. If your order has been delivered but you did not receive it, please check with your driver, or local UPS Headquarters, as well as neighbors or family members for any information. Once your box has been marked as delivered, it is out of my control. Occasionally, orders will be checked as 'delivered' and arrive the following day. Please work with UPS as soon as possible to retrieve any geographical details of the delivery to be sure it was left at the correct address. We are not responsible for stolen packages or lost deliveries and apologize for the inconvenience. 

Can you ship to a P.O. Box?

No, we currently ship via UPS and are unable to ship to USPS P.O. Boxes. If an order is placed to a P.O. Box, we will contact you for an updated shipping address. Please keep in mind, this will delay the shipment of your order until we hear from you.

Help, I placed my order with the wrong delivery address!
Please contact me immediately upon the submission of your order so that I can resolve this for you and change your shipping address. Once your order has been shipped, it is out of my control and I can not update the address for you.

I want to send a gift to a friend.
If you would like us to handwrite a message on our new folded cards, please include a gift message in the note box at checkout. We do not include any packing slips with gift orders. If you are unsure what to buy, we strongly suggest our Digital Gift Card as the perfect option to allow them the gift of choice, as we do not accept returns or exchanges.

I received a gift, but I want to exchange it.
At this time, I am unable to offer exchanges due to the fragility and risk of returning our handmade pottery.